Return Policy - Frazely

At Frazely, we take pride in the quality of our digital products. This Return Policy explains how refunds and returns are handled for ebooks and audiobooks purchased through our webshop.

Please read this policy before completing your purchase. By buying a product from our store, you confirm that you have read and accepted this policy.

1. Nature of Digital Products

All products sold on our webshop - including ebooks and audiobooks - are digital goods delivered electronically. Because digital files can be copied and retained after download, purchases are generally final and non-refundable once the product has been accessed or downloaded.

This is in line with consumer protection regulations applicable to digital content, which typically exclude the right of withdrawal once digital content delivery has begun with the customer's prior consent.

2. Eligibility for a Refund

Despite the above, we want you to feel confident shopping with us. You may be eligible for a refund in the following situations:

✦ Product not yet accessed or downloaded

If you have purchased a product but have not yet accessed or downloaded it, you may request a full refund within 14 days of your purchase date.

Technical issues:

If the file you received is corrupted, incomplete, or otherwise unusable, and we are unable to provide a working replacement within a reasonable time, you are entitled to a full refund.

Wrong product delivered:

If you received a product that is different from what you ordered, we will either send you the correct file or issue a full refund at your preference.

Duplicate purchase:

If you were accidentally charged twice for the same product, we will refund the duplicate charge in full upon verification.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

Product already accessed or downloaded:

Once a digital product has been accessed or downloaded, it is no longer eligible for a refund, except in cases of a technical defect or wrong product delivery as described above.

Change of mind:

We are unable to offer refunds simply because you changed your mind or no longer wish to read or listen to a product you have already accessed.

Incompatibility claims after download:

We clearly state supported file formats and compatible devices on each product page. Refunds will not be issued for compatibility issues that were disclosed prior to purchase.

4. How to Request a Refund

Step 1 - Contact us:

Submit your refund request via our contact page. Please include your order number, the email address used at checkout, the product name, and the reason for your request.

Step 2 - Review:

We will review your request and respond within 3 business days.

Step 3 - Resolution:

If your request is approved, the refund will be returned to your original payment method. Depending on your bank or payment provider, it may take 5-10 business days to appear on your statement.

5. File Formats & Compatibility

Each product listing clearly displays the available file formats (e.g. PDF for ebooks; MP3 for audiobooks). Please review this information carefully before purchasing.

If you have questions about whether a product will work on your device, feel free to contact us before buying - we're happy to help.

6. Changes to This Policy

We reserve the right to update this Return Policy at any time. Changes will be posted on this page with a revised date. Continued use of our webshop after any changes constitutes your acceptance of the updated policy.

7. Contact Us

If you have any questions about this Return Policy or need help with an order, please contact us via our website. We aim to respond within 3 business days.